Artgeorge Services (UK) Limited

Updated 29 December 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We looked at information we have received from the provider since registering with the CQC. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with one relative of people who used the service to help us understand the experience of people who could not speak with us. We also spoke with one person using the service. We spoke with the registered manager. We reviewed the care records of two people using the service, personnel files for one prospective care workers and other records about the management of the service.

Updated 29 December 2022

About the service

ArtGeorge Service (UK) Limited is a domiciliary care agency which provides personal care to older people living in their own home. At the time of our inspection there were two people using the service. Everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People who used the service were protected from harm and abuse. There were systems to ensure risks in relation to people receiving personal care were assessed and plans were put into place to manage such risks. Overall, the service recruited potential care staff safely. The service had systems to ensure medicines were managed safely. Sufficient staff were deployed to meet people’s needs. The service had systems to protect people from the risk of infections.

The provider assessed people’s needs prior to providing care and support to ensure the service was able to meet their needs. The registered manager had a plan in place to ensure prospective care workers received training needed to support people effectively. The service had systems to manage emergencies effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to maintain their independence. People’s relatives told us about how care workers took time to support people to participate as fully as they could. People received person centred care. Their needs were met through good organisation and delivery. Their needs assessments showed they had been involved in the assessment process.

Care delivered to people was based on their needs and a person-centred plan ensured care staff had the required information to support individuals responsive to their assessed needs. Systems were in place to respond and act on complaints.

The service monitored and assessed the quality of care which meant ongoing improvements to the quality of care could be made.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 14 January 2021 and this is the first inspection.

Why we inspected

The service was newly registered and was not rated.

Recommendations

We have made two recommendations regarding the Accessible Information Standard and safe recruitment practices.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.