We carried out a review of the data available to us about Artgeorge Services (UK) Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Artgeorge Services (UK) Limited, you can give feedback on this service.
ArtGeorge Service (UK) Limited is a domiciliary care agency which provides personal care to older people living in their own home. At the time of our inspection there were two people using the service. Everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People who used the service were protected from harm and abuse. There were systems to ensure risks in relation to people receiving personal care were assessed and plans were put into place to manage such risks. Overall, the service recruited potential care staff safely. The service had systems to ensure medicines were managed safely. Sufficient staff were deployed to meet people’s needs. The service had systems to protect people from the risk of infections.
The provider assessed people’s needs prior to providing care and support to ensure the service was able to meet their needs. The registered manager had a plan in place to ensure prospective care workers received training needed to support people effectively. The service had systems to manage emergencies effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to maintain their independence. People’s relatives told us about how care workers took time to support people to participate as fully as they could. People received person centred care. Their needs were met through good organisation and delivery. Their needs assessments showed they had been involved in the assessment process.
Care delivered to people was based on their needs and a person-centred plan ensured care staff had the required information to support individuals responsive to their assessed needs. Systems were in place to respond and act on complaints.
The service monitored and assessed the quality of care which meant ongoing improvements to the quality of care could be made.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 14 January 2021 and this is the first inspection.
Why we inspected
The service was newly registered and was not rated.
Recommendations
We have made two recommendations regarding the Accessible Information Standard and safe recruitment practices.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.