Home Care Heroes Ltd

Updated 17 January 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

Prior to the inspection we reviewed information and evidence we already held about this service, which had been collected via our ongoing monitoring of the service. This included notifications sent to us by the service. Notifications are information about changes, events or incidents that the provider is legally obliged to send to us without delay. This information helps support our inspections. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 2 relatives of people who used the service to help us understand the experience of people who could not speak with us. We spoke with the registered manager and received written feedback from 3 care workers. We reviewed the care records of 2 people using the service, personnel files of 3 care workers and other records about the management of the service.

Updated 17 January 2023

About the service

Home Care Heroes (HCH) Ltd is a domiciliary care agency providing personal care to people living in their own home or flat. The service currently provides support to two people. Not everyone who uses a domiciliary care agency may receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People's support plans were person centred and contained detailed information about people and what was important to them. Medicines were managed safely. People were protected from the risk of infection. Systems were in place to ensure people were safeguarded from abuse. Risks to people were assessed, monitored and managed.

The provider worked well with other health care professionals supporting people to live a healthy life. Care workers were well trained and had regular meetings. Staff received regular, useful and engaging supervision from senior staff members. The staff appraisal system ensured all staff were working to the same vision and values as the provider. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff provided care and support in a caring and meaningful way. They knew the people who used the service very well and had built a kind and compassionate relationships with them.

People and relatives, where appropriate, were involved in the planning of their care and support. People's privacy and dignity were maintained at all times.

There were systems in place to monitor the quality of the service. There was a range of audits in place to check the quality of service provision. The registered manager and provider had clear oversight of the service and it was clear they were committed to and passionate about providing person centred care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update. This service was registered with us on 18 January 2021 and this is the first inspection.

Why we inspected

We undertook this inspection to assess the quality of care and give the service their first rating.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.