We carried out a review of the data available to us about Home Care Heroes Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Home Care Heroes Ltd, you can give feedback on this service.
Home Care Heroes (HCH) Ltd is a domiciliary care agency providing personal care to people living in their own home or flat. The service currently provides support to two people. Not everyone who uses a domiciliary care agency may receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People's support plans were person centred and contained detailed information about people and what was important to them. Medicines were managed safely. People were protected from the risk of infection. Systems were in place to ensure people were safeguarded from abuse. Risks to people were assessed, monitored and managed.
The provider worked well with other health care professionals supporting people to live a healthy life. Care workers were well trained and had regular meetings. Staff received regular, useful and engaging supervision from senior staff members. The staff appraisal system ensured all staff were working to the same vision and values as the provider. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff provided care and support in a caring and meaningful way. They knew the people who used the service very well and had built a kind and compassionate relationships with them.
People and relatives, where appropriate, were involved in the planning of their care and support. People's privacy and dignity were maintained at all times.
There were systems in place to monitor the quality of the service. There was a range of audits in place to check the quality of service provision. The registered manager and provider had clear oversight of the service and it was clear they were committed to and passionate about providing person centred care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update. This service was registered with us on 18 January 2021 and this is the first inspection.
Why we inspected
We undertook this inspection to assess the quality of care and give the service their first rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.