Background to this inspection
Updated
19 January 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by one inspector.
Service and service type
Teebollz Consulting is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
The inspection was announced. We gave the service 24 hours' notice of the inspection. This was because we needed to be sure that the registered manager would be in the office to support the inspection. Inspection activity started on 22 December 2022 and ended on 23 December 2022. We visited the provider's office location on 22 December 2022.
What we did before the inspection
We reviewed the information we already held about the service. This included notifications. A notification is information about important events, which the provider is required to tell us about by law. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all of this information to plan our inspection.
During the inspection.
We spoke with the registered manager, 2 care staff and a relative of a person receiving care from the service. We were not able to speak with the person because they were unavailable. The registered manager was also the owner and provider of the service.
We reviewed documents and records that related to people’s care and the management of the service. We reviewed 1 person’s care plan. We looked at other documents such as medicine management, infection control records, service monitoring and staff training.
Updated
19 January 2023
About the service
Teebollz Consulting Limited is a domiciliary care agency located in the London Borough of Barking and Dagenham. It is registered to provide personal care to people in their own homes. At the time of the inspection, one person was receiving support with personal care.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were safe using the service. Safeguarding procedures were in place to help protect people from the risk of abuse. Risks assessments ensured potential risks to people were identified. Staff received guidance on how to reduce risks to keep people safe. Staff were recruited appropriately and there were enough staff in the service. Relatives told us staff were punctual and completed their tasks. Staff were trained to support people to take their medicines and their competency was assessed.
There was a procedure for reporting incidents and accidents in the service and to review and learn lessons from them to prevent re-occurrence. Staff followed infection control procedures and people were protected from the risk of infections, such as COVID-19.
Assessments of people’s needs were completed before they started using the service. The provider ensured staff had the necessary skills and training to provide care to people in their own homes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's consent was sought when care was provided.
Staff supported people to access health care services and supported them to eat and drink the food they preferred. Staff told us they were supported by the registered manager and received supervision to discuss their performance.
Relatives told us staff were respectful and caring towards their family members. People’s privacy, dignity, human rights and equality and diversity characteristics were respected. People and relatives were able to express their views about the care provided. Staff supported people to maintain their independence.
Care plans recorded people’s needs and preferences and people received person centred care. People’s communication needs were met by staff. There was a procedure for complaints to be acknowledged, investigated and responded to. An end of life care and support policy was in place should the need arise to support people with this.
The provider promoted a positive culture and person-centred service. Relatives and staff told us the service was well led. There were quality assurance systems in place for the provider to continuously improve the service. The provider gathered feedback from people and relatives. The registered manager worked in partnership with other organisations to benefit people using the service and support staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 February 2021 and this is the first inspection.
Why we inspected
The inspection was prompted by a review of information we held about the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.