We carried out a review of the data available to us about Teebollz Consulting Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Teebollz Consulting Limited, you can give feedback on this service.
Teebollz Consulting Limited is a domiciliary care agency located in the London Borough of Barking and Dagenham. It is registered to provide personal care to people in their own homes. At the time of the inspection, one person was receiving support with personal care.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were safe using the service. Safeguarding procedures were in place to help protect people from the risk of abuse. Risks assessments ensured potential risks to people were identified. Staff received guidance on how to reduce risks to keep people safe. Staff were recruited appropriately and there were enough staff in the service. Relatives told us staff were punctual and completed their tasks. Staff were trained to support people to take their medicines and their competency was assessed.
There was a procedure for reporting incidents and accidents in the service and to review and learn lessons from them to prevent re-occurrence. Staff followed infection control procedures and people were protected from the risk of infections, such as COVID-19.
Assessments of people’s needs were completed before they started using the service. The provider ensured staff had the necessary skills and training to provide care to people in their own homes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's consent was sought when care was provided.
Staff supported people to access health care services and supported them to eat and drink the food they preferred. Staff told us they were supported by the registered manager and received supervision to discuss their performance.
Relatives told us staff were respectful and caring towards their family members. People’s privacy, dignity, human rights and equality and diversity characteristics were respected. People and relatives were able to express their views about the care provided. Staff supported people to maintain their independence.
Care plans recorded people’s needs and preferences and people received person centred care. People’s communication needs were met by staff. There was a procedure for complaints to be acknowledged, investigated and responded to. An end of life care and support policy was in place should the need arise to support people with this.
The provider promoted a positive culture and person-centred service. Relatives and staff told us the service was well led. There were quality assurance systems in place for the provider to continuously improve the service. The provider gathered feedback from people and relatives. The registered manager worked in partnership with other organisations to benefit people using the service and support staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 February 2021 and this is the first inspection.
Why we inspected
The inspection was prompted by a review of information we held about the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.