Parkside Lodge Residential Home

Updated 2 July 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was undertaken by one inspector.

Service and service type

Parkside Lodge is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Parkside Lodge is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with four people who used the service to gather their views on the care they received. We reviewed a range of records. This included five people's care records and risk assessments, and several medicine administration records (MARs). We looked at three staff files in relation to recruitment, staff supervision and training. A variety of records relating to the management of the service, including policies and procedures were reviewed. We spoke with six members of staff including the registered manager, senior care workers and the cook. We also spoke with a visiting professional.

After the inspection

We spoke with two relatives via telephone. We sought feedback from professionals involved with the service, including the local authority. We continued to review evidence which the registered manager supplied.

Updated 2 July 2022

About the service

Parkside Lodge Residential Home is a care home providing personal care to up to 20 people. The service provides support to people over 65 years of age with a range of physical health needs. At the time of our inspection, there were 18 people using the service.

People’s experience of using this service and what we found

People told us they felt safe and well cared for at Parkside Lodge. Systems were in place for any concerns to be reported and acted upon quickly. Risks to people were assessed, managed and minimised. Care plans provided staff with clear guidance on how best to support people. Medicines were administered safely, and the registered manager had good oversight of these. Staff received specific training and regular competency checks to ensure safe practice.

The home was clean and tidy. People had personalised their own rooms to their taste and with belongings. The communal areas were spacious, and we saw people enjoying these. People spoke positively about the food available. One person told us, “You'll see later that the food is lovely. We always get a good pudding too, usually ice cream and some fruit.” People were supported to access healthcare professionals when needed and staff had a positive working relationship with external agencies.

Staff were trained and demonstrated a good knowledge of their individual role. There were enough staff to meet people’s needs effectively and they were recruited in a safe manner. Staff told us they felt supported in their roles and received regular supervision.

People received support from caring staff. We observed respectful and meaningful interactions between people and staff. People's needs were assessed, and their care plans were person-centred with clear life histories, choices and preferences. Staff encouraged people to be as independent as possible and promoted their privacy and dignity.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a robust quality monitoring system, which ensured checks and audits were carried out, people's views were obtained and listened to and shortfalls were addressed. Accidents and incidents were analysed so that lessons could be learned. The registered manager promoted a positive, open and person-centred culture.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was good, published on 18 July 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service and because it was under new ownership. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.