Parkside Lodge Residential Home

Parkside Lodge Residential Home is a care home providing personal care to up to 20 people. The service provides support to people over 65 years of age with a range of physical health needs. At the time of our inspection, there were 18 people using the service.

People’s experience of using this service and what we found

People told us they felt safe and well cared for at Parkside Lodge. Systems were in place for any concerns to be reported and acted upon quickly. Risks to people were assessed, managed and minimised. Care plans provided staff with clear guidance on how best to support people. Medicines were administered safely, and the registered manager had good oversight of these. Staff received specific training and regular competency checks to ensure safe practice.

The home was clean and tidy. People had personalised their own rooms to their taste and with belongings. The communal areas were spacious, and we saw people enjoying these. People spoke positively about the food available. One person told us, “You'll see later that the food is lovely. We always get a good pudding too, usually ice cream and some fruit.” People were supported to access healthcare professionals when needed and staff had a positive working relationship with external agencies.

Staff were trained and demonstrated a good knowledge of their individual role. There were enough staff to meet people’s needs effectively and they were recruited in a safe manner. Staff told us they felt supported in their roles and received regular supervision.

People received support from caring staff. We observed respectful and meaningful interactions between people and staff. People's needs were assessed, and their care plans were person-centred with clear life histories, choices and preferences. Staff encouraged people to be as independent as possible and promoted their privacy and dignity.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a robust quality monitoring system, which ensured checks and audits were carried out, people's views were obtained and listened to and shortfalls were addressed. Accidents and incidents were analysed so that lessons could be learned. The registered manager promoted a positive, open and person-centred culture.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was good, published on 18 July 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service and because it was under new ownership. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.