We carried out a review of the data available to us about Paradise Home Care Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Paradise Home Care Services Limited, you can give feedback on this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
At the time of the inspection the provider was supporting three people, but only one person received personal care.
This person’s care was funded through a local authority direct payment agreement. A direct payment is the amount of money that the local authority has to pay to meet the needs of people and is given to them to have control and choice over who they choose to provide their care.
People’s experience of using this service and what we found
The person was positive about the kind and caring attitude of the staff team and praised the importance of having staff who spoke their first language to help communication and to understand their cultural needs.
There were regular care staff who had developed positive relationships and knew how the person liked to be supported and what was important to them. Staff arrived on time and always stayed the full duration of their visit.
Although it had not directly impacted the level of care and support the person received, there were some areas for improvement with the provider’s monitoring and governance processes. This was related to policies and procedures and current COVID-19 testing requirements for staff.
The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
The person and their relative was positive about the management of the service and had regular opportunities to feedback about their care. The person felt comfortable contacting the provider if they had to and was always asked if they required any additional support.
The person was supported by staff who were positive about the organisation and felt well supported in their role. Staff felt listened to and had opportunities to discuss the service they provided.
We have made a recommendation that the provider ensures their failed visit policy is updated in line with best practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 17 February 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.