Alcedo Care Bury

Updated 5 January 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal and complex care to people living in their own homes.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was no registered manager. A new manager had been appointed and was applying to register with CQC.

Notice of inspection

This inspection was announced. We gave a short period notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 29 November 2022 and ended on 12 December 2022. We visited the location’s office on the 30 November 2022.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 2 people who used the service and 7 family members. We also spoke with 12 members of staff including the operations manager, manager, quality compliance manager, complex care manager, recruitment manager and homecare staff.

During the inspection visit we looked at staff recruitment records and reviewed support plans. We also looked at quality monitoring and safeguarding systems and staff training and support. Additional evidence, sent to us electronically, was reviewed remotely. These included; visit records, medication management and evidence of management and oversight of the service.

Updated 5 January 2023

About the service

Alcedo Care Bury is a domiciliary care service registered to provide personal and complex care to both adults and children living in their own homes. At the time of our inspection there were 18 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

At the time of the inspection, the location did not provide care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Support

People told us they received the support they wanted and needed and felt safe with staff. Support was monitored and reviewed to ensure people’s current and changing needs continue to be met. Where people received support with their prescribed medicines this was managed safely. Peoples social and emotional needs were considered to help promote their health and well-being. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care

People told us staff upheld their privacy and dignity, providing compassionate care and support. Thorough assessments and care plans provided detailed information to guide staff. The complex care team provided additional support and guidance, so people’s additional clinical needs were safely met. Good staffing levels were maintained offering continuity and reliability in support. Staff were appropriately recruited and completed a comprehensive induction and training programme on commencement of their employment. Staff understood their role and responsibilities and felt supported by the management team.

Right culture

Robust systems were in place to monitor and review the quality of the service, this included feedback from people and their families. The management team promoted a positive culture with a clear vision and values. Staff were aware of their responsibilities to report any concerns and were confident these would be acted upon. Any issues were reviewed to help inform on-going learning and improvements to the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 19 April 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.