We carried out a review of the data available to us about Alcedo Care Bury on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Alcedo Care Bury, you can give feedback on this service.
Alcedo Care Bury is a domiciliary care service registered to provide personal and complex care to both adults and children living in their own homes. At the time of our inspection there were 18 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
At the time of the inspection, the location did not provide care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Right Support
People told us they received the support they wanted and needed and felt safe with staff. Support was monitored and reviewed to ensure people’s current and changing needs continue to be met. Where people received support with their prescribed medicines this was managed safely. Peoples social and emotional needs were considered to help promote their health and well-being. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care
People told us staff upheld their privacy and dignity, providing compassionate care and support. Thorough assessments and care plans provided detailed information to guide staff. The complex care team provided additional support and guidance, so people’s additional clinical needs were safely met. Good staffing levels were maintained offering continuity and reliability in support. Staff were appropriately recruited and completed a comprehensive induction and training programme on commencement of their employment. Staff understood their role and responsibilities and felt supported by the management team.
Right culture
Robust systems were in place to monitor and review the quality of the service, this included feedback from people and their families. The management team promoted a positive culture with a clear vision and values. Staff were aware of their responsibilities to report any concerns and were confident these would be acted upon. Any issues were reviewed to help inform on-going learning and improvements to the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 19 April 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.