Bradstowe Lodge

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment: 27 November 2024 to 12 December 2024. We undertook this assessment of Bradstowe Lodge to check previous breaches of regulation had been met and to review previous enforcement action. We found improvements had been made and there were now effective systems in place to maintain the quality of the service. People were now involved in making decisions about the service and being involved in the local community. People now received person centred care, which they had been involved in developing in line with their choices and preferences. The oversight and governance of the service had improved. Systems and processes in place were effective in identifying shortfalls and these were rectified quickly, and improvements had been made and embedded. Staff felt supported, involved in the service, and they worked as a team. People received information in the way they could understand and had access to health care professionals when needed.

People's experience of this service

People told us they felt safe and were happy living at the service. People described how staff supported them to be as independent as possible. People received care with their choices and preferences at the forefront. People told us they were involved in decisions about the service and their opinions were listened to.