Blue Angel Care Limited

Updated 12 May 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

One inspector carried out the inspection. An Expert by Experience supported the inspection by carrying out phone calls to people and their relatives to gain feedback. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service short notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 19 April 2023 and ended on 25 April 2023. We visited the location’s office on 21 April 2023.

What we did before inspection

We reviewed information we had received about the service registered with us. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 2 people who used the service and 6 relatives about their experience of the care provided. We spoke with 6 staff including the registered manager, care specialist and care workers. We looked at a range of records. These included 5 people's records related to their care and support, medicines records, 3 staff recruitment records, staffing rotas and records related to the auditing and monitoring of the service.

Updated 12 May 2023

About the service

The service is a domiciliary care agency which provides personal care services to people living in their own home. There were 22 people using the service at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they were safe with the staff who supported them. Staff were knowledgeable in safeguarding procedures and were aware of how to escalate concerns if needed. There were enough staff to provide safe care. Staff were recruited to the service safely. People's medicines were managed safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received effective training to meet people's care needs. People were supported with their meals appropriately. Staff worked with external professionals to ensure people’s health care needs were met.

Staff were kind and caring towards people and people told us they were treated with kindness and respect. People's privacy and dignity was respected, and staff supported people to be as independent as possible.

People received person-centred care and were happy with the support they received. People were provided with information on how to make a complaint should they wish.

Systems were in place to monitor the quality of the service people received. The registered manager was committed to providing a high-quality service to people with an emphasis on continuous improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 30 April 2021 and this is the first inspection.

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Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.