We carried out a review of the data available to us about Blue Angel Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Blue Angel Care Limited, you can give feedback on this service.
The service is a domiciliary care agency which provides personal care services to people living in their own home. There were 22 people using the service at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they were safe with the staff who supported them. Staff were knowledgeable in safeguarding procedures and were aware of how to escalate concerns if needed. There were enough staff to provide safe care. Staff were recruited to the service safely. People's medicines were managed safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff received effective training to meet people's care needs. People were supported with their meals appropriately. Staff worked with external professionals to ensure people’s health care needs were met.
Staff were kind and caring towards people and people told us they were treated with kindness and respect. People's privacy and dignity was respected, and staff supported people to be as independent as possible.
People received person-centred care and were happy with the support they received. People were provided with information on how to make a complaint should they wish.
Systems were in place to monitor the quality of the service people received. The registered manager was committed to providing a high-quality service to people with an emphasis on continuous improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 30 April 2021 and this is the first inspection.
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Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.