Archived: Adjuvo Care and Support Clacton

Updated 12 May 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of two inspectors.

Service and service type

This service provides care and support to people living in four ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced. We gave the service 24 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.

We visited the location’s office and service on 13 April 2022.

What we did before the inspection

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service. We used all this information to plan our inspection.

During the inspection

We spoke with five people and with six members of staff including, the registered manager, deputy manager quality manager and care workers.

We reviewed a range of records. This included four people’s support records and medication records. We reviewed two staff records in relation to recruitment, training and supervision. A variety of records relating to the management of the service, including audits, incident and accident records, meeting minutes and surveys.

Updated 12 May 2022

About the service

Adjuvo Care and Support Clacton provides support to people living in supported living accommodation. The service is provided across four houses where people have some shared facilities. The houses are situated with easy access to the local community.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection six people were in receipt of a regulated activity.

People’s experience of using this service and what we found

People told us they were happy living at the service.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. Staff were employed following the appropriate recruitment checks. There were systems in place to minimise the risk of infection and to learn lessons from accidents and incidents. There were safe medication procedures for staff to follow.

We made one recommendation in the report on medicine records.

Staff had a good understanding of people’s preferences of care, staff promoted people’s independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to eat and drink enough to ensure they maintained a balanced diet. People and their relatives were involved in the planning and review of their care. The registered manager had policies in place to respond to complaints.

The provider had systems in place to monitor and provide good care and these were reviewed on a regular basis.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 29 September 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.