Honeysuckle Home Care Limited

Updated 1 March 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 02 February 2023 and ended on 06 February 2023. We visited the location’s office on 02 February 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with five relatives of people using the service. We spoke with six members of staff including the office manager, and the registered manager who was also the provider and nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We reviewed a range of records. This included three people's care records. We looked at four staff files in relation to recruitment and staff supervision. A variety of other records relating to the management of the service, including policies and procedures were reviewed.

Updated 1 March 2023

About the service

Honeysuckle Home Care Ltd is a domiciliary care service, providing personal care to people living in Royal Wootton Basset and the surrounding villages. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. On the day of inspection, 58 people were receiving the regulated activity of

personal care.

People’s experience of using this service and what we found

We were unable to speak directly to people using the service due to communication difficulties; however, people’s relatives told us they were confident people being supported were safe. One person’s relative said, “I have no concerns, none whatsoever. I would soon let them [provider] know if I did. I'm happy with regards to everything.” Staff had been trained and knew how to keep people safe from harm and abuse. Staff said they would report any concerns about poor care and felt supported to do this. There were safe recruitment procedures in place and ongoing support and review of staff performance. There was enough staff on duty to meet people’s needs. Medicines were managed safely. Staff had been trained in infection prevention and control and said they were provided with enough personal protective equipment (PPE). People’s relatives said staff wore appropriate PPE during visits. Incidents and accidents were reported and lessons learned were shared with staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (report published 25 August 2022).

Why we inspected

The inspection was prompted in part due to concerns received about safe care. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the Safe section of this full report.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained Good based on the findings of this inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.