We carried out a review of the data available to us about Honeysuckle Home Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Honeysuckle Home Care Limited, you can give feedback on this service.
Honeysuckle Home Care Ltd is a domiciliary care service, providing personal care to people living in Royal Wootton Basset and the surrounding villages. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. On the day of inspection, 58 people were receiving the regulated activity of
personal care.
People’s experience of using this service and what we found
We were unable to speak directly to people using the service due to communication difficulties; however, people’s relatives told us they were confident people being supported were safe. One person’s relative said, “I have no concerns, none whatsoever. I would soon let them [provider] know if I did. I'm happy with regards to everything.” Staff had been trained and knew how to keep people safe from harm and abuse. Staff said they would report any concerns about poor care and felt supported to do this. There were safe recruitment procedures in place and ongoing support and review of staff performance. There was enough staff on duty to meet people’s needs. Medicines were managed safely. Staff had been trained in infection prevention and control and said they were provided with enough personal protective equipment (PPE). People’s relatives said staff wore appropriate PPE during visits. Incidents and accidents were reported and lessons learned were shared with staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (report published 25 August 2022).
Why we inspected
The inspection was prompted in part due to concerns received about safe care. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the Safe section of this full report.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained Good based on the findings of this inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Honeysuckle Home Care Ltd is a domiciliary care service, providing personal care to people living in Royal Wotton Basset and the surrounding villages.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. One the day of inspection, 33 people were receiving the regulated activity of personal care.
People’s experience of using this service and what we found
People told us they felt safe using the service. People were cared for by staff who knew how to keep them safe and protect them from avoidable harm. One person’s relative said, "I cannot speak highly enough of staff. I do think [person] is safe.” There were enough staff available to meet people's needs. People told us staff generally arrived at the scheduled time and always stayed for the specified period. People were supported to take their medicines safely. Incidents and accidents were reported, investigated and actions taken to prevent recurrence.
People's needs were assessed, and care plans were in place. People were cared for by staff who had been trained to carry out their roles and who were knowledgeable about the support people needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they were cared for by kind and compassionate staff. Staff understood the need to respect people's privacy and dignity. Comments from people included, “The staff treat me with respect. They respond to what I say,” and comments from relatives included, “100% experienced, extreme care, kind, gently spoken, calm and excellent how they [staff] look after [person]” and, “The staff are so caring. From the boss to the carers. The boss comes out when they are short. She is a hands-on woman and does not expect anyone else to do what she can’t do. They [staff] are excellent.” Staff said they found their role rewarding. Comments included, “I love my job. It's important work, we're changing people's lives, lots of these people don’t interact with the outside world, but we're helping them stay at home” and, “Here, it's not just a job. I will always stay that extra five minutes with people because I want to make sure everything's OK.”
Staff were knowledgeable about people's support needs as well as people's preferences for how they wanted to be cared for. Comments from relatives included, “They [staff] raise the bed up and open the curtains so that [person] can see out into the garden and they discuss the garden with [person]. It’s complete care" and, “I would say staff go above and beyond. If [name] decides that they don’t like what I put out for [them] to wear, the staff go through the wardrobe until they find what [name] wants." There was a complaints procedure in place and people knew how to complain if they needed to.
There were robust quality assurance processes in place. Regular audits of all aspects of the service were undertaken. Staff spoke highly of the registered manager and the management team. Comments included, “[Registered manager] is very fair, she listens, you can approach her, and she always helps you” and, “The management team is the heart of the company. They're really good and caring, and that flows down to us.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21 May 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.