Brampton Manor

Updated 13 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was undertaken by an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Brampton Manor is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Brampton Manor is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since registration. We sought feedback from professionals who work with the service. The provider was asked to complete a provider information return prior to this inspection. This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with nine people who lived at Brampton Manor and one relative about their experience and views of the care provided. Following our inspection visit we also had further email contact with another nine relatives. We also had contact with 15 members of staff, including care staff, maintenance staff, the chef, the head of lifestyle and wellbeing, the deputy manager, and registered manager.

We observed people's care to help us understand the experience of people who could not talk with us. We reviewed a range of records. This included three people's care records and medication records. We looked at a variety of records relating to the management of the service.

Updated 13 August 2022

About the service

Brampton Manor is a residential care home, situated in the town of Newmarket, providing personal care and accommodation to up to 63 people. The service provides support to older people and people living with dementia. At the time of our inspection there were 28 people using the service.

People’s experience of using this service and what we found

People told us they felt safe living at Brampton Manor and staff were available to support them when needed. We were told, “It is very secure here. Someone lets people in and out, so you don’t have to worry. I leave my door ajar so I can see people and they can see me.”

Risks were assessed which helped to keep people safe and incidents and accidents were recorded and analysed for trends. People received the support they needed with their medicines which included enabling independence and self-administration for as long as possible.

Staff had the skills and knowledge to meet people's needs and preferences. They received training, regular supervision and attended team meetings to support them in their roles. People's nutritional and hydrational needs were met. There was also regular involvement from health and social care professionals.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us that staff were friendly and caring towards them. Staff cared for people in a way that was respectful and met individual needs. One person commented, “The staff are always there for us. They are all wonderful people and so kind and helpful. It makes you feel happy and comfortable.”

Systems were in place to ensure the service was monitored and the quality of care people received was maintained. The registered manager engaged with people and staff and worked with external healthcare professionals, taking their feedback on board.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 20 May 2021 and this is the first inspection.

Why we inspected

We inspected this service due to the length of time since it was first registered. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.