Park View

Updated 4 January 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was completed by one inspector.

Service and service type

Park View is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Park View is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with six people who used the service and two people’s relatives about their experience of the care provided. We spoke with six members of staff including the registered manager. We also spoke with one of the directors of the provider and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We also spoke with three health and social work professionals who had worked closely with the service.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at two staff files in relation to recruitment, training and supervision. A variety of records relating to the management of the service, including quality assurance and policies and procedures were reviewed.

Updated 4 January 2023

About the service

Park View is a residential care home occupying one adapted building providing accommodation and personal care for up to six people. The service provides accommodation, care and support to autistic people and people who have a learning disability. At the time of our inspection there were six people using the service.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support:

There was a strong and consistent focus on promoting people’s dignity, autonomy and independence. Staff encouraged and enabled people to learn new skills and develop strategies to help them take maximum control of their lives.

People were supported to explore their views and values, and to discover in a meaningful way what was important to them and maximise making their own informed decisions. Carefully listening to people and supporting personal expression in a variety of ways was embedded into every aspect of the care and support provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People described to us how the approach by staff members and the registered manager had empowered them to increase their control during difficult and stressful times. People’s strengths and self-esteem had been fortified by the consistently respectful and empowering approach from staff that promoted their dignity.

Right Care:

The design and ethos of the service and the approach from the provider, registered manager and staff members; promoted and championed people’s equality, value and self-esteem. People were at all times supported and spoken about with the utmost respect, care and consideration. This had a massive positive impact on people’s wellbeing.

Staff had a strong belief in equality that positively impacted everything they did. People told us this meant a lot to them and had a positive effect on their wellbeing.

Each person was supported as an individual with a personalised care and support plan in place. These had been written in partnership with people and other stakeholders.

Right Culture:

The service had a very positive, respectful and warm culture. The feedback regarding the culture of the service from everybody was positive.

People living at the home told us they had benefited from the culture at the home. One person told us about the home, “It’s really good. I’m feeling happy since being here.” People’s family members also spoke positively about the home; one told us, “I’m very happy he’s there. He’s right at home there.”

Health and social care professionals working with the service praised their approach. One outside professional told us, "The ethos of the service is impressive… They are very focused on people and people prosper there. They focus on people's self-esteem."

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 October 2020 and this is the first inspection.

Why we inspected

This was a planned inspection following the registration with CQC.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.