Park View

Park View is a residential care home occupying one adapted building providing accommodation and personal care for up to six people. The service provides accommodation, care and support to autistic people and people who have a learning disability. At the time of our inspection there were six people using the service.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support:

There was a strong and consistent focus on promoting people’s dignity, autonomy and independence. Staff encouraged and enabled people to learn new skills and develop strategies to help them take maximum control of their lives.

People were supported to explore their views and values, and to discover in a meaningful way what was important to them and maximise making their own informed decisions. Carefully listening to people and supporting personal expression in a variety of ways was embedded into every aspect of the care and support provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People described to us how the approach by staff members and the registered manager had empowered them to increase their control during difficult and stressful times. People’s strengths and self-esteem had been fortified by the consistently respectful and empowering approach from staff that promoted their dignity.

Right Care:

The design and ethos of the service and the approach from the provider, registered manager and staff members; promoted and championed people’s equality, value and self-esteem. People were at all times supported and spoken about with the utmost respect, care and consideration. This had a massive positive impact on people’s wellbeing.

Staff had a strong belief in equality that positively impacted everything they did. People told us this meant a lot to them and had a positive effect on their wellbeing.

Each person was supported as an individual with a personalised care and support plan in place. These had been written in partnership with people and other stakeholders.

Right Culture:

The service had a very positive, respectful and warm culture. The feedback regarding the culture of the service from everybody was positive.

People living at the home told us they had benefited from the culture at the home. One person told us about the home, “It’s really good. I’m feeling happy since being here.” People’s family members also spoke positively about the home; one told us, “I’m very happy he’s there. He’s right at home there.”

Health and social care professionals working with the service praised their approach. One outside professional told us, "The ethos of the service is impressive… They are very focused on people and people prosper there. They focus on people's self-esteem."

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 October 2020 and this is the first inspection.

Why we inspected

This was a planned inspection following the registration with CQC.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.