- Care home
Bluebells Care Home
Report from 6 August 2024 assessment
Contents
Ratings
Our view of the service
Date of assessments 20 March to 26 March 2024 and 16 July to 1 August 2024. We completed the assessments to check if improvements had continued and to update the overall rating of the service. We assessed quality statements from safe, effective, caring, responsive and well led key questions and found areas of good practice. The scores for these areas have been combined with scores based on the key question ratings from the last assessment. We found improvements had been made, people were now receiving evidence based care and support. The service was clean and well maintained, people had access to appropriate equipment to support their needs. The management team had led improvements in the culture of the service and encouraged staff to be involved in achieving the mission statement. People, relatives and staff were involved in making changes and improvements to the service. Staff worked with other professionals to make sure people received support when their needs changed.
People's experience of this service
People told us, they felt safe living at the service and their experience living at the service had improved. Comments included, “I feel safe and do not worry about the staff, they are very good to me”. People and their relatives described the improvement in the service since the new management team had been in place. One person commented “They let me go out more”, the person had previously been restricted to going out once a week, the person said they could now go out when they wanted to. People told us they were confident in the new management team, they now felt confident to raise concerns and these would be acted on. One person told us, “I could tell anyone around if I had concerns. They are very easy to talk to about situations” and “I can explain to the staff if anything worries me”. One visitor told us concerns they had raised about their friend had not been addressed by the previous manager and this had impacted on the persons wellbeing. They said the new manager had listened and addressed all the concerns and the person “feels very at home now”. People were supported to have choice and control over their lives, we observed people being given the opportunity to spend time where they wanted and how they wanted. People had been involved in making decisions to help keep them safe including moving room so they had access to en-suite facilities, which had reduced their falls. People told us there were enough staff to support them and they came quickly when they called them. “The staff are helpful”. One relative told us the staff had used their skills to support their loved one to recover when they had been unwell. People told us they had choices about how they received their support. One person told us, they had a choice at meal times, “They tell me and I say yes or no. It’s all very negotiable”. People told us they were able to access the information they needed and information was available in different formats.