Hartford Hey

Updated 10 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 25 January 2021 and was announced.

Updated 10 February 2021

Hartford Hey is a residential care home which provides accommodation and personal care for up to 28 older people, some of whom have dementia. At the time of our inspection, 20 people were living at the home.

At the last inspection, the service was rated Good. At this inspection, we found the service remained Good.

People still felt safe living at the home. Staff had received training in, and understood, how to recognise and report abuse. Plans were in place to reduce any risks to people's safety and wellbeing, which staff were aware of and followed. People’s needs were met safely, as appropriate staffing levels were maintained. People’s medicines were handled and administered by trained staff in accordance with the provider’s procedures.

People still had confidence in the knowledge and skills of the staff supporting them. Staff received a structured induction, and had ongoing training and support to enable them to work effectively. People's right to make their own decisions was understood and respected by staff. People’s dietary and nutritional needs were assessed and managed, with appropriate specialist input. People were supported to access professional medical advice and treatment when they needed this.

Staff treated people in a kind and caring manner, and took the time to get to know people well. People's involvement in decision-making that affected them was encouraged, and their views on the service were welcomed by the provider. Staff treated people with dignity and respect.

People received care and support that reflected their individual needs and requirements. They had support to participate in a range of social activities. People knew how to raise complaints and concerns about their care, and felt comfortable doing so.

The management team promoted an open, ongoing dialogue with people, their relatives and the community professionals involved in their care. Staff were clear what was expected of them at work, and had confidence in the management team’s ability to act on issues. The provider carried out audits and checks to assess, monitor and improve the quality of the service people received at Hartford Hey.

Further information is in the detailed findings below.