- Homecare service
Maisy Care at Home Ltd
Report from 2 January 2024 assessment
Contents
Ratings
Our view of the service
Maisy Care at Home Ltd is a domiciliary care agency providing personal care to 4 people at the time of the assessment. At our last inspection on 17 July 2023, we found a breach of Regulation 19 (Fit and proper persons employed) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. This was because the provider had failed to carry out the required pre-employment checks for staff. We served the provider a Warning Notice for this breach of regulation and this assessment was carried out to check the provider was compliant. We found action had been taken to make the improvements needed, therefore the service was no longer in breach of regulation 19. Records demonstrated the provider had completed a Disclosure and Barring Service (DBS) check for all staff employed and references from previous employers had been obtained. The provider had a recruitment policy. Staff had an induction which included training and the opportunity to shadow more experienced staff. Staff told us they felt appropriately trained to be able to carry out their work safely. The registered manager carried out supervisions with staff and unannounced spot checks to observe staff practice. There were enough staff to support people's current packages of care. The registered manager told us they were hoping to grow the business but would make sure they had enough staff available to do this safely.
People's experience of this service
People we spoke with were happy with the staff who visited them and told us they felt the staff were well trained. One person told us, "The carers are doing a very good job. Anything I want done they do it. I am very pleased with them all." Another person told us, "Staff turn up when they need to, I have never had any cause for worry."