Mountfield House Care Home

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported to have their needs and preferences met by staff who understood how to support them. Staff understood peoples communication needs and adjusted their approach to meet those needs. Staff were respectful of peoples wishes and preferences and could describe how this guided them in providing support to people.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People received care which was tailored to meet their needs and expectations. People told us staff spent time getting to know them and used this to offer support in their preferred way. One person told us, "Staff know me well and know what I like, they always seem to remember how I like things done." People told us staff offering tailored support was important to them and staff understanding their past life events. Relatives also felt people had individualised care and support. One relative told us, "The staff are like part of the family they chat with us all the time they have watched my family grow up and this is important to [person's name] to have connections with and between their family and the staff."

Staff sought information about people to help them meet people's needs. Staff told us they had regular discussions with people about their preferences and used this information to update care plans. One staff member said, "We listen to what people and relatives tell us about people's past lives." People were supported to have their individual preferences met. The registered manager told us they worked with people to ensure they could maintain their previous interests for example supporting people to continue with their gardening.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.