Ocean Swell

Updated 13 April 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was completed by an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Ocean Swell is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Ocean Swell is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 8 people and 10 relatives about their experiences of the service. We spoke with 6 staff including the provider and registered manager, assistant manager, head of care, and 2 care staff. We reviewed a range of records. This included 4 people’s care records, medication records and 2 staff files in relation to recruitment. A variety of records relating to the management of the service, including checks and audits were reviewed.

Updated 13 April 2023

About the service

Ocean Swell is a residential care home providing personal care to up to 32 people. The service provides support to older people. At the time of our inspection there were 27 people using the service.

People’s experience of using this service and what we found

People told us they were happy living at Ocean Swell, they told us they felt safe and staff were kind and caring. Their comments included “I would not want to be anywhere else” and “The staff are like friends. I can ask them anything”. People told us they were supported to remain independent.

Risks to people had been identified and action had been taken to keep them as safe as possible. Medicines were managed safely and people received their medicines as prescribed. Lessons had been learnt when things went wrong and action had been taken to reduce the risk of them from happening again. Staff knew how to identify and report any safeguarding concerns. Staff had been recruited safely. The service was clean, and staff followed safe infection control processes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, their relatives, staff and professionals were asked for their views of the service and the provider acted on feedback received. Checks were completed to identify and address any shortfalls. The provider had a continuous improvement plan in operation and areas of the service had been developed since our last inspection. Staff felt supported by the provider and registered manager.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 9 May 2018).

Why we inspected

We received concerns in relation to records and working with professionals. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. We found no evidence during this inspection that people were at risk of harm from these concerns. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Ocean Swell on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.