Background to this inspection
Updated
12 January 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
This inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats and specialist housing.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
The inspection was announced.
We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 18 November 2022 and ended on 30 November 2022. We visited the location’s office on 18 November 2022.
What we did before the inspection
We reviewed the information we held about the service since it had registered with the CQC. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with the registered manager, 1 relative and 4 members of staff. We looked at the care records and risk assessments for 1 person, 4 staff recruitment records including supervision and appraisals. We also viewed other records related to the management of the service. After the inspection We continued to seek clarification from the registered manager to validate evidence found.
Updated
12 January 2023
About the service
Evelia Care is a domiciliary care agency. The service provides personal care support to young children, adults, people living with a learning disability or autistic people, physical disability, eating disorder, mental health and people who misuse alcohol and drugs. At the time of our inspection 1 person was using the service.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support
People’s needs were fully assessed before they started to use the service and ongoing monitoring took place. Details on how to communicate with people was documented to ensure people were always being involved in their care not feeling isolated or ignored.
Staff received regular training and had the experience to support people effectively. People’s nutrition and hydration needs were met well by the service.
Consent to care was appropriately requested and staff supported people to make their own decisions as much as possible to include them in their care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care
Staff were kind, patient and non-discriminatory. People responded well to staff who spent time speaking with them and getting to know them. People’s privacy and dignity was respected. Care plans were individualised and stated people’s preferences. People and their relatives were given information on how to make a complaint.
People were kept safe by staff and relatives confirmed their family member was well looked after. People had appropriate risk assessments in place to reduce the risk of harm. Risk assessments were regularly reviewed and involved people, their relatives and health professionals. Staff knew how to report safeguarding concerns and who to contact where they felt they needed to whistleblow.
Right Culture
People were able to achieve good outcomes as staff enjoyed working with the people they supported and had their needs at the centre of everything they did.
The registered manager created an environment where people were not afraid to speak out if things had gone wrong and needed to improve for the benefit of people using the service. Openness and transparency were embedded in the service.
The registered manager had regular oversight and asked for feedback on how to improve the service.
People had a consistent staff team in place to provide continuity of care. Staff were recruited to the service safely.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20 August 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.