We carried out a review of the data available to us about Evelia Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Evelia Care Limited, you can give feedback on this service.
Evelia Care is a domiciliary care agency. The service provides personal care support to young children, adults, people living with a learning disability or autistic people, physical disability, eating disorder, mental health and people who misuse alcohol and drugs. At the time of our inspection 1 person was using the service.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support
People’s needs were fully assessed before they started to use the service and ongoing monitoring took place. Details on how to communicate with people was documented to ensure people were always being involved in their care not feeling isolated or ignored.
Staff received regular training and had the experience to support people effectively. People’s nutrition and hydration needs were met well by the service.
Consent to care was appropriately requested and staff supported people to make their own decisions as much as possible to include them in their care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care
Staff were kind, patient and non-discriminatory. People responded well to staff who spent time speaking with them and getting to know them. People’s privacy and dignity was respected. Care plans were individualised and stated people’s preferences. People and their relatives were given information on how to make a complaint.
People were kept safe by staff and relatives confirmed their family member was well looked after. People had appropriate risk assessments in place to reduce the risk of harm. Risk assessments were regularly reviewed and involved people, their relatives and health professionals. Staff knew how to report safeguarding concerns and who to contact where they felt they needed to whistleblow.
Right Culture
People were able to achieve good outcomes as staff enjoyed working with the people they supported and had their needs at the centre of everything they did.
The registered manager created an environment where people were not afraid to speak out if things had gone wrong and needed to improve for the benefit of people using the service. Openness and transparency were embedded in the service.
The registered manager had regular oversight and asked for feedback on how to improve the service.
People had a consistent staff team in place to provide continuity of care. Staff were recruited to the service safely.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20 August 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.