Seven Care Services Coventry

Updated 16 December 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

Two inspectors carried out an inspection onsite and an Expert by Experience made calls to people and relatives. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure the registered manager would be in the office to support the inspection.

Inspection activity started on 17th November 2022 and ended on 21 November 2022. We visited the location’s office on 21 November 2022.

What we did before the inspection

We reviewed information we had received about the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 2 people who used the service and 2 relatives about their experience of the care provided. We spoke with 7 members of staff including the registered manager, senior staff and care staff. We reviewed a range of records, including 3 people's care records. We looked at 3 staff files in relation to recruitment and staff support and a range of records relating to how the service operated and was managed.

Updated 16 December 2022

About the service

Seven Care Services Coventry is a domiciliary care agency providing personal care to older and younger adults and those with complex needs. At the time of our inspection there were 4 people receiving personal care from the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Staff knew how to keep people safe from harm. Risk assessments for people and their environments were in place and up to date. Staff were recruited safely and trained to provide support in way which was individualised for each person receiving care.

People received effective care from staff who had received a detailed induction. Care plans were detailed, and personalised and senior staff ensured staff were confident in using them through observation and regular spot checks.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

At the time of the inspection, the location did not provide care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group. All staff were receiving mandatory training for providing support to people with a learning disability.

People received care which was personalised to their needs. People, their relatives and professionals were included in writing the care plans and in the decisions about the care they received. Staff knew people well and used this to provide support which fully met their needs.

Staff were responsive to the needs of each individual. They used a range of skills to aid communication and considered people’s religious and cultural needs. Complaints were managed well and responded to in a timely way.

The registered manager and senior staff had good oversight of the service. Audits were used to ensure continuing quality improvement. Staff spoke highly of the support they received which helped them to do their jobs well. They felt the culture of the service was positive and everyone was working to provide good care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 21 July 2021 and this is the first inspection.

Why we inspected

This was a planned inspection to provide a rating for the service.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Seven Care Services Coventry on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.