We carried out a review of the data available to us about Seven Care Services Coventry on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Seven Care Services Coventry, you can give feedback on this service.
Seven Care Services Coventry is a domiciliary care agency providing personal care to older and younger adults and those with complex needs. At the time of our inspection there were 4 people receiving personal care from the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Staff knew how to keep people safe from harm. Risk assessments for people and their environments were in place and up to date. Staff were recruited safely and trained to provide support in way which was individualised for each person receiving care.
People received effective care from staff who had received a detailed induction. Care plans were detailed, and personalised and senior staff ensured staff were confident in using them through observation and regular spot checks.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
At the time of the inspection, the location did not provide care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group. All staff were receiving mandatory training for providing support to people with a learning disability.
People received care which was personalised to their needs. People, their relatives and professionals were included in writing the care plans and in the decisions about the care they received. Staff knew people well and used this to provide support which fully met their needs.
Staff were responsive to the needs of each individual. They used a range of skills to aid communication and considered people’s religious and cultural needs. Complaints were managed well and responded to in a timely way.
The registered manager and senior staff had good oversight of the service. Audits were used to ensure continuing quality improvement. Staff spoke highly of the support they received which helped them to do their jobs well. They felt the culture of the service was positive and everyone was working to provide good care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21 July 2021 and this is the first inspection.
Why we inspected
This was a planned inspection to provide a rating for the service.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Seven Care Services Coventry on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.