Genius Care Limited

Updated 23 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was completed by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post who was also the nominated individual.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.

Inspection activity started on 4 August 2022 and ended on 9 August 2022. We visited the location’s office on 4 and 8 August 2022.

What we did before the inspection

We reviewed information we had received about the service since it was registered. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with three people and three relatives by telephone. We spoke with the registered manager who is also the nominated individual and provider. The nominated individual is responsible for supervising the management of the service. We also spoke with five care workers.

We reviewed a range of records. This included care records for three people. We reviewed two staff files and information relating to training and induction. We reviewed a range of records relating to the management of the service, including policies and procedures and audits.

Updated 23 August 2022

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

About the service

Genius Care Limited is a domiciliary care service providing the regulated activity of personal care for people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection four people were receiving a regulated activity.

People’s experience of using this service and what we found

Right Support: The model of care and setting that maximises people’s choice, control and independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Systems were in place to support the safe administration of medicines. We have made a recommendation about the recording of some medicines.

Right Care: Care is person-centred and promotes people’s dignity, privacy and human rights

People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. Staff understood how to protect people from abuse. There were enough trained staff to meet peoples needs and keep them safe. Care records promoted people’s dignity and independence. Some were more detailed than others. We have made a recommendation about support planning.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.

People received good quality care from staff who values included person-centred care, openness and transparency. People, relatives and staff said they were well supported and would recommend Genius Care Limited. They said they had no concerns about the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 30 July 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.