Vintage Social Care Ltd

Updated 22 June 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection the manager was in the process of registering with CQC.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because we wanted to be sure there would be people available to speak with us.

Inspection activity started on 21 April 2023 when we made telephone calls to people to get their views on the service. We visited the location’s office on 26 April 2023.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 5 people who used the service and 9 relatives about their experience of the care provided. We spoke with the manager, director, director of care, assistant manager, office manager, and 2 care workers.

We reviewed a range of records including 2 people’s care records and medication records. We looked at 2 staff files in relation to recruitment, training, and staff supervision. We also reviewed a variety of records relating to the management of the service, including policies and procedures.

Updated 22 June 2023

About the service

Vintage Social Care Ltd is a domiciliary care agency registered to provide personal care and support to people in their own homes. The service is registered to provide support to older and younger people, people with a learning disability or autistic spectrum disorder, people with dementia, people with mental health needs, and people with a physical disability. At the time of our inspection there were 23 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

At the time of the performance review and assessment, the service did not provide a regulated activity to anyone with a learning disability or autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a service for this population group.

People’s experience of using this service and what we found

Right Support:

Staff enabled people to remain independent in their own homes and involved them in all decisions about their care and support. A person said, “I am very happy with it [the service], I couldn’t ask for better. They check with me all the time to see if everything is alright.” People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care:

People were safe and well-cared for by staff who respected their dignity, privacy, and human rights. A relative said, “It is a brilliant service, and it has taken such a weight off my shoulders, I can’t tell you the difference it has made.” People had regular staff who knew them well. Staff followed personalised care plans written in conjunction with people and their relatives to ensure the care was how they wanted it.

Right Culture:

The service was well-managed, and people and relatives said they would recommend it to others. The manager carried out quality checks and made improvements where necessary. Staff were valued and supported. They were proud to work for the service and dedicated to providing high-quality care. People and relatives said the staff were always kind and caring. A relative told us, ”[Person] just loves them and really enjoys having them here.”

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 7 September 2021, and this is the first inspection.

Why we inspected

This performance review and assessment was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.