We carried out a review of the data available to us about Vintage Social Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Vintage Social Care Ltd, you can give feedback on this service.
Vintage Social Care Ltd is a domiciliary care agency registered to provide personal care and support to people in their own homes. The service is registered to provide support to older and younger people, people with a learning disability or autistic spectrum disorder, people with dementia, people with mental health needs, and people with a physical disability. At the time of our inspection there were 23 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
At the time of the performance review and assessment, the service did not provide a regulated activity to anyone with a learning disability or autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a service for this population group.
People’s experience of using this service and what we found
Right Support:
Staff enabled people to remain independent in their own homes and involved them in all decisions about their care and support. A person said, “I am very happy with it [the service], I couldn’t ask for better. They check with me all the time to see if everything is alright.” People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care:
People were safe and well-cared for by staff who respected their dignity, privacy, and human rights. A relative said, “It is a brilliant service, and it has taken such a weight off my shoulders, I can’t tell you the difference it has made.” People had regular staff who knew them well. Staff followed personalised care plans written in conjunction with people and their relatives to ensure the care was how they wanted it.
Right Culture:
The service was well-managed, and people and relatives said they would recommend it to others. The manager carried out quality checks and made improvements where necessary. Staff were valued and supported. They were proud to work for the service and dedicated to providing high-quality care. People and relatives said the staff were always kind and caring. A relative told us, ”[Person] just loves them and really enjoys having them here.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 7 September 2021, and this is the first inspection.
Why we inspected
This performance review and assessment was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.