The New Life Centre

Updated 22 December 2022

The New Life Centre is a residential service which offers medically assisted detoxification for individual’s dependent on alcohol, opiates, stimulants, sedatives and/or other prescribed or non-prescribed drugs to adults aged 18 and upwards. The service accepts statutory referrals and from privately funded clients. They can offer a service to 6 people at any one time. At the time of the inspection there were 2 clients admitted to the service.

The service was first registered with the CQC in November 2021 to provide 4 regulated activities: Accommodation for persons who require treatment for substance misuse, diagnostic and screening procedures, surgical procedures and treatment of disease, disorder or injury. There was a registered manager in post at the time we inspected the service.

This was the services first inspection.

What people who use the service say

We spoke to 4 people that have used the service and they all said that they felt safe and that all staff were kind, caring and compassionate. They said that staff were always available to talk to and offer support whenever it was needed. Everyone that we spoke to was complimentary about the facilities and resources that were available at the service and they all spoke positively about the treatment programme that they had completed.

People said that they were very grateful for what they had been able to achieve whilst staying at the service and also for the support which they had received as part of their aftercare package. Everyone that we spoke to described their treatment journey as successful and that they remained abstinent.

Updated 22 December 2022

This was the first time that this location had been inspected. We rated it as good because:

• The service provided safe care. Staff screened clients before admission and only offered to admit them if it was safe to do so. The clinical premises where clients were seen were safe and clean. The service had enough suitably qualified staff.
• The service provided a range of treatments suitable to the needs of the clients and in line with national guidance about best practice.
• The teams included or had access to the full range of specialists required to meet the needs of clients under their care. Managers ensured that these staff received training, supervision and appraisal. Staff worked well together as a multidisciplinary team.
• Staff treated clients with compassion and kindness and understood the individual needs of clients. They actively involved clients in decisions about their treatment.
• The service was easy to access. Staff planned and managed discharge well and had alternative pathways for people whose needs it could not meet.
• Leaders had the skills, knowledge and experience to perform their roles, had a good understanding of the service they managed, and were visible in the service and approachable for clients and staff.
• Staff felt respected, supported and valued. They felt able to raise concerns without fear of retribution.

However:

• Staff did not always store medicines safely. They had not taken action to ensure that that fridge temperatures remained within the correct range for the medicines they were storing.
• Care plans and risk management plans lacked detail.

Updated 22 December 2022