- Homecare service
Southview Home Care
Report from 20 February 2024 assessment
Contents
Ratings
Our view of the service
Southview Home Care is a domiciliary care service, supporting adults in the community who require assistance with personal care. The assessment was completed between 22 February 2024 and 22 April 2024. Telephone calls to people were made on 26 March 2024. At our last inspection we found three breaches of regulation. These were in relation to regulation 12 (safe care and treatment); regulation 11 (need for consent) and regulation 17 (good governance). At this assessment enough improvement had been made and the provider was no longer in breach of regulation. Although we found good practice at this assessment, until we have assessed more quality statements in effective and well-led the rating for this service remains the same.
People's experience of this service
People said they felt safe with staff and were happy with the support provided by them. People felt able to raise concerns and these were dealt with appropriately. People’s care, treatment and support promoted equality, removed barriers or delays, and protected their rights. Staff empowered people to make their own decisions about their care and support. People’s individual risks were identified, and risk assessment reviews carried out to keep people safe. The service was working within the principles of the Mental Capacity Act 2005 (MCA) and if needed appropriate legal authorisations were requested when depriving a person of their liberty in their best interests. People confirmed that staffing arrangements met their needs. Staff were well trained and competent in their jobs. There were safe and effective recruitment and selection processes in place. People received kind and compassionate care from staff who used positive, respectful language which people understood and responded well to. Care was personalised and staff worked to deliver person centred care which maintained people’s dignity with understanding. There were clear and effective governance, management and accountability arrangements in place and staff understood their role and responsibilities. People felt the service was proactive in liaising with relevant health and social care services when needed.