Southview Home Care

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Although we found good practice at this assessment, until we have assessed more quality statements in well-led the rating for this service remains the same. There were clear and effective governance, management and accountability arrangements in place and staff understood their role and responsibilities. Staff spoke positively about communication and how the provider worked well with them, encouraged team working and an open person-centred culture. The service had worked proactively with the local authority Quality Assurance and Improvement Team (QAIT) to ensure robust systems were in place to ensure people received appropriate person-centred care and support. A service improvement plan was in place to ensure oversight of any arising issues were dealt with in a timely manner.

This service scored 61 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

There were whistleblowing policies in place and staff meetings were held for staff at all levels to seek feedback and communicate key messages. There were policies in place relating to the duty of candour detailing the providers responsibilities in the event something goes wrong.

The provider told us they continually communicated with staff and said they encouraged staff to discuss how to grow the service. Staff told us the provider was approachable and they felt able to raise concerns or suggestions. They understood the concept of whistleblowing and were aware of external agencies they could raise concerns with.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

At the last inspection we identified a breach of Regulation 17 (good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The provider did not operate effective systems and processes to assess and monitor the quality and safety of the service. At this assessment enough improvement had been made and the provider was no longer in breach of regulation 17. There were clear and effective governance, management and accountability arrangements in place and staff understood their role and responsibilities. Systems were in place to monitor the quality and safety of the service. Audits were completed on a regular basis as part of monitoring the service provided. This enabled any trends to be spotted to ensure the service was meeting the requirements and needs of people being supported. Where actions were needed, these had been followed up. For example, care plans and risk assessments updated and involvement of relevant health and social care professionals.

Staff spoke positively about communication and how the provider worked well with them, encouraged team working and an open person-centred culture. The provider implemented relevant quality frameworks, recognised standards, and best practice to improve equity in experience and outcomes and tackle known inequalities.

The service had worked proactively with the local authority Quality Assurance and Improvement Team (QAIT) to ensure robust systems were in place to ensure people received appropriate person-centred care and support. A service improvement plan was in place to ensure oversight of any arising issues were dealt with in a timely manner.

Health and social care professionals were positive about the progress that Southview Home Care had made over the past year.

People felt the service was proactive in liaising with relevant health and social care services when needed. Comments included, “The carer helps me get out of the house and integrate into the community.”

The service worked with other health and social care professionals in line with people’s specific needs. Care files showed evidence of professionals working together. For example, GPs and community nurses. The provider valued the support received from health and social care professionals over the past year.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.