Independent Living Caring For You At Home

Updated 3 February 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

Two inspectors carried out this inspection.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave a short period notice of the inspection because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since registration. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with the provider who is also the registered manager, 1 person who uses the service, 1 staff member and 1 relative. We reviewed a range of records. This included people’s care records, medication records, risk assessments and two staff files in relation to recruitment. We also looked at a variety of records relating to the management of the service.

Updated 3 February 2023

About the service

Independent Living Caring For You At Home provides personal care for people in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection there were 4 people receiving personal care from the service at the time of our inspection.

People’s experience of using this service and what we found

Staff were recruited safely, however records were not always maintained to demonstrate this. There was enough staff to meet the needs of the people using the service. Staff received regular training and supervision to perform their roles.

There were systems in place to protect people from the risk of abuse. Staff understood safeguarding procedures and were aware of how to raise a concern. Risks to people were regularly assessed and appropriate measures were in place to minimise risk.

People received their prescribed medication safely. An infection prevention and control policy was in place and staff followed correct guidance to minimise risks in relation to the spread of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care and support plans were person-centred and included holistic detail for staff to support people to achieve good outcomes. Risks to people were identified and risk assessments and care plans were reviewed and updated accordingly.

The provider focused on providing a unique service, offering a minimum one-hour call; this meant people’s needs were met and allowed time for meaningful interaction between people and staff to support inclusion and good wellbeing.

Staff were kind and caring and we received positive feedback from people using the service and their relatives. People had access to external healthcare professionals and services as part of their planned care.

The provider completed regular audits to monitor the quality of the service. Feedback was sought from people using the service and relatives; this was used to drive improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 23 September 2021 and this was the first inspection.

Why we inspected

This was a planned inspection based on when the service was registered.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.