We carried out a review of the data available to us about Independent Living Caring For You At Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Independent Living Caring For You At Home, you can give feedback on this service.
Independent Living Caring For You At Home provides personal care for people in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection there were 4 people receiving personal care from the service at the time of our inspection.
People’s experience of using this service and what we found
Staff were recruited safely, however records were not always maintained to demonstrate this. There was enough staff to meet the needs of the people using the service. Staff received regular training and supervision to perform their roles.
There were systems in place to protect people from the risk of abuse. Staff understood safeguarding procedures and were aware of how to raise a concern. Risks to people were regularly assessed and appropriate measures were in place to minimise risk.
People received their prescribed medication safely. An infection prevention and control policy was in place and staff followed correct guidance to minimise risks in relation to the spread of infection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care and support plans were person-centred and included holistic detail for staff to support people to achieve good outcomes. Risks to people were identified and risk assessments and care plans were reviewed and updated accordingly.
The provider focused on providing a unique service, offering a minimum one-hour call; this meant people’s needs were met and allowed time for meaningful interaction between people and staff to support inclusion and good wellbeing.
Staff were kind and caring and we received positive feedback from people using the service and their relatives. People had access to external healthcare professionals and services as part of their planned care.
The provider completed regular audits to monitor the quality of the service. Feedback was sought from people using the service and relatives; this was used to drive improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 23 September 2021 and this was the first inspection.
Why we inspected
This was a planned inspection based on when the service was registered.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.