Updated 12 September 2022
Artemis Cystitis is located at 10 Harley Street, London, W1G 9PF in the London borough of Westminster and is an independent health consulting doctor service. The provider is registered with the Care Quality Commission (CQC) to deliver the regulated activities: treatment of disease, disorder or injury, and diagnostic and screening procedures.
The service is primarily a consultant led service for adults only, attending for treatment of chronic Urinary Tract Infections (UTIs). There are five clinicians who work at the clinic. The main treatment is prescribing of treatment dose anti-biotics on a long-term basis to manage the symptoms of cystitis. Patients can self-refer or be referred by other health professionals for consultations.
The service does not provide services for the management of long-term conditions such as diabetes and hypertension. The clinic has an onsite point of care testing (POCT) laboratory for testing and analysis of urine samples and offers microscopy. (Microscopy is when a sample of fresh urine is dropped onto a plate for immediate analysis under a microscope). The service does not carry out phlebotomy or test blood samples.
How we inspected this service
Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.
We carried out an announced comprehensive inspection at Artemis Cystitis on 17 August 2022. Our inspection team was led by a CQC Lead Inspector who was accompanied by a GP specialist advisor. Before visiting, we looked at a range of information that we hold about the service. We reviewed information submitted by the service in response to our provider information request. During our visit we interviewed staff, observed practice and reviewed documents.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.