The Care Quality Commission
  • Doctor
  • Independent doctor

Artemis Cystitis

Overall: Good read more about inspection ratings

10 Harley Street,, London, W1G 9PF 07568 403211

Provided and run by:
Artemis Cystitis Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Artemis Cystitis on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Artemis Cystitis, you can give feedback on this service.

17 August 2022

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive/focused inspection at Artemis Cystitis on 17/08/2022. This was a first rated inspection for the location under the current CQC inspection methodology. The service was registered with the Care Quality Commission (CQC) in August 2019. During this inspection we inspected the safe, effective, caring, responsive and well led key questions.

Artemis Cystitis (also known as The Harley Street Clinic) is an independent consultant led service located in Harley Street, London. The service manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service is registered with the Care Quality Commission to provide the regulated activities of Treatment of disease, disorder or injury and Diagnostic and Screening procedures.

Our key findings were:

  • The service provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The service organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the service was led and managed promoted the delivery of high-quality, person-centre care.

The areas where the provider should make improvements are:

  • Implement a system of photo identification for verifying the identity of people when conducting online consultations.
  • Consider extending quality improvement activity to include a programme of clinical audits.
  • Keep the business continuity plan under review so that all reasonable scenarios and any alterations in the situation can be addressed.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services