Community Care Experts Home Care Service

Updated 20 December 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by two inspectors.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 10 November 2022 and ended on 18 November 2022. We visited the location’s office on 10 November 2022.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We reviewed information and intelligence we held on our system. We used all this information to plan our inspection.

During the inspection

We spoke to the registered manager. We looked at a range of records relating to the running of the service. This included the care records for both people receiving personal care. We reviewed 3 staff files, medication records and governance systems. Following the inspection we received feedback from 1 relatives and 2 care workers.

Updated 20 December 2022

About the service

Community Care Experts is a domiciliary care agency providing personal care to older people and those with dementia. At the time of our inspection there were 5 people using the service, 2 of which received personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were safe and potential risks were well managed. Staff were safely recruited and had a suitable induction prior to them commencing work. Medicines were safely managed and people received them when they needed to. There were plentiful supplies of personal protective equipment (PPE).

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supported people with their healthcare issues and ensured they liaised with other healthcare professionals. People’s nutritional needs were clearly recorded. Staff received sufficient training and support to enable them to carry out their roles and assess their competency.

People’s privacy and dignity were well respected. Staff knew people well and strived to deliver personalised care.

Care records were reflective of people’s preferences and supported staff to ensure people’s needs were met. Systems were in place to respond to complaints.

The management team was well thought of and ensured people, relatives and staff were involved in the development of the service. Audit systems were in place to support oversight and governance of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 14 August 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Enforcement and Recommendations

We have made a recommendation in relation to good governance.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.