We carried out a review of the data available to us about Community Care Experts Home Care Service on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Community Care Experts Home Care Service, you can give feedback on this service.
Community Care Experts is a domiciliary care agency providing personal care to older people and those with dementia. At the time of our inspection there were 5 people using the service, 2 of which received personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were safe and potential risks were well managed. Staff were safely recruited and had a suitable induction prior to them commencing work. Medicines were safely managed and people received them when they needed to. There were plentiful supplies of personal protective equipment (PPE).
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff supported people with their healthcare issues and ensured they liaised with other healthcare professionals. People’s nutritional needs were clearly recorded. Staff received sufficient training and support to enable them to carry out their roles and assess their competency.
People’s privacy and dignity were well respected. Staff knew people well and strived to deliver personalised care.
Care records were reflective of people’s preferences and supported staff to ensure people’s needs were met. Systems were in place to respond to complaints.
The management team was well thought of and ensured people, relatives and staff were involved in the development of the service. Audit systems were in place to support oversight and governance of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 14 August 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Enforcement and Recommendations
We have made a recommendation in relation to good governance.
Please see the action we have told the provider to take at the end of this report.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.