Alpine Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Peoples experience of care and support was dependant on which unit they lived on. Our assessment showed people did not always experience person-centred care on one of the units. Staff did not always follow people's care plans. Putting people at potential risk. The systems and processes to actively seek out the views of people and their relatives to continuously improve the service required improvement. Restrictions were clearly detailed in plans of care, and people’s capacity and where required mental capacity assessments and DoLS were in place.

This service scored 64 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Our assessment showed there were inequalities in experience and outcomes depending on which unit the person lived on.

Equality, diversity, and human rights were covered in peoples plans of care and detailed how to respect these. However, our observations showed some staff did not have a good understanding of person-centred care. This resulted in some people not being given choice and control in their lives.

People had care plans in place that detailed their required care and support and any barriers to providing this. This ensured staff were able to meet people's needs. However, we found some inconsistencies in plans of care and others although very detailed were not always followed. Putting people at potential risk. Equality, diversity, and human rights were covered in peoples plans of care and detailed how to respect these. However, there were Inequalities in experience and outcomes depending on which unit you lived on. Restrictions were clearly detailed in plans of care, and people’s capacity and where required mental capacity assessments and DoLS were in place. The systems and processes to actively seek out the views of people and their relatives to continuously improve the service required improvement.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.