Background to this inspection
Updated
7 February 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
Our inspection was completed by one inspector.
Service and service type
Abba Residential Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.
What we did before the inspection
We reviewed information we had received about the service. We sought feedback from the local authority. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with two people who used the service about their experience of the care provided. We spoke with the registered manager and one care staff. We reviewed a range of records. This included two people’s care records including risk assessments. We looked at two staff files in relation to recruitment and supervision. A variety of records relating to the management of the service including health and safety checks and quality assurance were reviewed.
After the inspection
The registered manager sent us documentation we requested including training data. We spoke with one staff member.
Updated
7 February 2020
About the service
Abba Residential Home is a residential care home providing personal care to four people with mental health needs at the time of the inspection. The service can support up to five people in one building.
People’s experience of using this service
People using the service had risk assessments carried out to protect them from the risks of avoidable harm. Staff were knowledgeable about safeguarding and whistleblowing procedures. Medicines were managed safely and people were protected from the risks associated with the spread of infection. The provider had a system in place to learn lessons from accidents and incidents.
Staff were supported in their role with training and supervision. People’s care needs were assessed before they began to use the service. Staff supported people with their nutritional, hydration and healthcare needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff demonstrated they knew people and their care needs well. People told us staff were caring. The provider and staff understood how to provide a fair and equal service. People were involved in their care planning and were encouraged to make choices. Staff understood how to maintain people’s privacy, dignity and independence.
Care plans were detailed and personalised. Staff understood how to provide a personalised care service. The provider understood how to meet people’s communication needs. People were able to participate in activities which interested them. There was a system in place for people to make a complaint. The provider had an end of life care policy which gave guidance to staff about how to provide this should this be required.
People and staff spoke positively about the leadership in the service. The provider carried out quality checks to identify areas for improvement. People were asked to give feedback about the service through a feedback survey and through individual meetings. Staff had regular meetings so they could be updated on service development and people’s wellbeing. The provider worked jointly with other agencies to achieve good outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published on 26 June 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.