Pearl Residence Office

Updated 7 December 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure the registered manager would be in the office to support the inspection.

Inspection activity started on 22 November 2022 and ended on 28 November 2022. We visited the location’s office on 24 November 2022.

What we did before the inspection

We reviewed information we held and had received about the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used information gathered as part of monitoring activity which took place on 10 October 2022 to help plan the inspection and inform our judgements. We used all this information to plan our inspection.

During the inspection

We spoke with 1 person who used the service and with the registered manager, who was also the director of the service. We reviewed a range of records. This included 1 person’s care plan, policy and procedures and training undertaken by the registered manager. We also looked at the processes they had in place for overseeing and monitoring the quality of the service.

Following the inspection visit, we continued to seek further clarification from the registered manager to validate evidence found and this was provided.

Updated 7 December 2022

About the service

Pearl Residence Ltd is a domiciliary care agency providing personal care to people in their own homes. The service is set up to provide support to young adults under 65, older people and those living with dementia, people with a physical or learning disability and autistic people. At the time of our inspection there was one person using the service.

People’s experience of using this service and what we found

People received their calls at a time they wanted, on time and with the same staff member.

Systems were in place to assess the risks to people’s health and wellbeing. Environmental risks to people and staff had been assessed. People’s care plans were person centred, clear and reviewed. They were involved in planning their care arrangements.

The registered manager knew how to safeguard people from harm and what action they would take if concerns were raised.

There were systems in place to support people with their medicines and the registered manager was trained to administer and manage them. No-one at the service was receiving support with their medicines.

There was a recruitment process in place. No staff had been recruited at the time of the inspection as only one person was using the service. Their care was provided by the registered manager.

Measures to prevent and control infection were in place. Personal protective equipment (PPE) was worn when providing personal care.

Support was available for people to have meals and drinks if required.

A complaints process was in place and no complaints had been received.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Audits and quality assurance processes were in place to oversee the management and quality of the service.

At the time of the inspection, the location did not care or support anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 15 September 2021, and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We will continue to monitor information we receive about the service, which will help inform when we next inspect.