We carried out a review of the data available to us about Pearl Residence Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Pearl Residence Office, you can give feedback on this service.
Pearl Residence Ltd is a domiciliary care agency providing personal care to people in their own homes. The service is set up to provide support to young adults under 65, older people and those living with dementia, people with a physical or learning disability and autistic people. At the time of our inspection there was one person using the service.
People’s experience of using this service and what we found
People received their calls at a time they wanted, on time and with the same staff member.
Systems were in place to assess the risks to people’s health and wellbeing. Environmental risks to people and staff had been assessed. People’s care plans were person centred, clear and reviewed. They were involved in planning their care arrangements.
The registered manager knew how to safeguard people from harm and what action they would take if concerns were raised.
There were systems in place to support people with their medicines and the registered manager was trained to administer and manage them. No-one at the service was receiving support with their medicines.
There was a recruitment process in place. No staff had been recruited at the time of the inspection as only one person was using the service. Their care was provided by the registered manager.
Measures to prevent and control infection were in place. Personal protective equipment (PPE) was worn when providing personal care.
Support was available for people to have meals and drinks if required.
A complaints process was in place and no complaints had been received.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Audits and quality assurance processes were in place to oversee the management and quality of the service.
At the time of the inspection, the location did not care or support anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15 September 2021, and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.