Teign Angels

Updated 25 February 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 16 January 2023 and ended on 25 January 2023. We visited the location’s office on 16 January 2023 and people on 20 January 2023.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We sought feedback from the local authority and professionals who work with the service. We contacted Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

We used all this information to plan our inspection.

During the inspection

We spoke with 4 people about their experience of the care provided, and 9 relatives. We spoke with 9 care staff, including the registered manager (who is also the nominated individual) and the team manager. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We received feedback from 4 healthcare professionals, the local quality assurance team, and the local authority commissioners. We reviewed a range of records which included 4 people’s care plans and medicine records, 2 staff files, and a variety of records relating to the management of the service including policies and procedures.

Updated 25 February 2023

About the service

Teign Angels is a domiciliary care provider, registered to support adults with dementia, physical disabilities, and sensory impairments. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection there were 19 people receiving a regulated activity.

People’s experience of using this service and what we found

People received safe care and support. Risks to people were assessed and mitigated against. For example, people received their medicines as prescribed. Staff were recruited safely and received training to ensure they provided safe care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives told us staff were kind and caring, and spoke highly of the carers.

People received person-centred care and there was a high level of satisfaction with the service. This was reflected in the feedback we received about the service. One person told us the care they received was “First class.” One professional told us “If ever I or my family needed care, they would be my first choice. I don’t say this lightly. They are more concerned about getting it right for people than taking on more packages of care.”

The service was well-led. The registered manager had systems and processes in place to monitor and maintain the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was Good, published on 8 February 2018.

Why we inspected

This was a planned inspection to check whether the provider was meeting legal requirements and regulations, and to provide a rating for the service as directed by the Care Act 2014.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.