We carried out a review of the data available to us about Teign Angels on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Teign Angels, you can give feedback on this service.
Teign Angels is a domiciliary care provider, registered to support adults with dementia, physical disabilities, and sensory impairments. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection there were 19 people receiving a regulated activity.
People’s experience of using this service and what we found
People received safe care and support. Risks to people were assessed and mitigated against. For example, people received their medicines as prescribed. Staff were recruited safely and received training to ensure they provided safe care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives told us staff were kind and caring, and spoke highly of the carers.
People received person-centred care and there was a high level of satisfaction with the service. This was reflected in the feedback we received about the service. One person told us the care they received was “First class.” One professional told us “If ever I or my family needed care, they would be my first choice. I don’t say this lightly. They are more concerned about getting it right for people than taking on more packages of care.”
The service was well-led. The registered manager had systems and processes in place to monitor and maintain the quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was Good, published on 8 February 2018.
Why we inspected
This was a planned inspection to check whether the provider was meeting legal requirements and regulations, and to provide a rating for the service as directed by the Care Act 2014.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.