Background to this inspection
Updated
21 September 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by one inspector.
Service and service type
Jubilee House Therapy Centre is a short-break care service. People received accommodation and nursing or personal care as single package. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before inspection
We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
During the inspection
We spoke with four people who were staying at the service about their experience of the care provided. We spoke with four members of staff including the registered manager, a nurse and two clinical assistants.
We reviewed a range of records. This included three people’s care records and medication records. We looked at staff records in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We contacted nine people or relatives who have used the service over the past year for their views.
Updated
21 September 2019
About the service
Jubilee House Therapy Centre is a short-break facility providing personal and nursing care for people with injuries and life-limiting conditions. People who stayed here were ‘beneficiaries’ of the Fire Fighters Charity, including current and former fire fighters and their relatives. There were four people staying at the service. During this inspection the service increased its registered number from four to six places.
People’s experience of using this service and what we found
People who stayed here received extremely high-quality, personalised support from an exceptionally well-led service. People said the service was “life changing” and “amazing” in successfully helping them to learn skills to manage their conditions, as well as enjoying a very fulfilling and sociable short break.
People received a tailor-made service which more than exceeded their expectations. The service was exceptional at helping people achieve positive outcomes, building confidence and independence to better manage their injuries and health conditions. There was an excellent range of activities and therapies for people during their stay which were specifically designed for each person.
Staff were fully committed to providing an extremely person-centred service. Staff were very proud to work for the service and said they received superb support from the organisation and their colleagues. People said they had absolute faith in the staff as they were very knowledgeable.
People said staff were extremely caring and inspired them to achieve their goals. People were supported by kind, considerate and empathetic staff who fully understood how to support them. People and their relatives told us the service provided care that was exceptional and contrasted dramatically from any other provision they had experienced.
People said the service made a remarkable difference to their independence. The service provided bespoke therapeutic support and superb resources and equipment for people to gain new skills and become more independent, even after they had returned home. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were fully involved in the assessment processes and set out their own goals they wanted to achieve during their stay. The culture embedded in the service was an absolute commitment to deliver a service that focused totally on the goals and aspirations of the people who used it.
The registered manager provided strong leadership and constantly considered how they could enhance the service. There was excellent team work within the service.
The exceptional way that people were placed at the heart of the service meant they experienced excellent outcomes that significantly improved their wellbeing.
Since the last inspection, the service had developed significant new initiatives to support and improve people’s own independence and skills when they returned home.
The service was safe. Risks to people’s health and safety were assessed and mitigated. Medicines were managed in a safe way. There were enough staff to make sure people received care and support whenever they needed it.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 14 December 2016).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.