Archived: Pershore Road Residential Care

Updated 1 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC's response to the coronavirus pandemic we are conducting a review of infection

control and prevention measures in care homes.

The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

This inspection took place on 12 November 2020 and was announced.

Updated 1 December 2020

Pershore Road is a ‘care home’ which provides accommodation and rehabilitative support for up to ten people with mental health conditions. There were seven people living in the home when we visited. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

The inspection took place on 28 November 2018 and was unannounced.

At our last inspection on 4 February 2016 we rated the service as overall ‘good’. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People continued to receive a safe service. Medication was well managed and people received the right medication at the right time. Appropriate action had been taken to cover recent staff absence and there were sufficient staff on duty to support people. People were encouraged to take positive risks which enabled them to feel part of the community and developed their independence.

People continued to receive an effective service. The layout of the home was designed in such a way to allow people to practice and prepare for independent living. Staff received specialist training which enabled them to provide effective support to the people using the service. People enjoyed having the opportunity to prepare food that they had chosen and prepared.

People continued to receive care from staff who were polite and respectful. People’s independence had improved as a result of staff support and people told us they felt involved in decisions about their care and support.

People continued to receive a responsive service. Thorough assessments were carried out prior to people moving in to ensure placements were suitable and support was personalised depending on people’s well-being and progress. People knew how to complain and had used the provider’s complaints procedures to raise any concerns.

The service continued to be consistently well-led. People and staff were happy and confident with the way the service was being led. The provider was proactively using a variety of ways to ensure people were involved improving the service and had established a range of partnerships with other organisations which benefitted people.

Further information is in the detailed findings below