Background to this inspection
Updated
16 March 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 23 February 2022 and was unannounced.
Updated
16 March 2022
What life is like for people using this service:
Improvements had been made to the service following our previous inspection in November 2017 to address concerns and breaches of Regulation. The risks to the quality and safety of the service were identified and acted on. People's records clearly identified their preferences but daily records were not always completed and needed more detail. Information from audits, incidents and quality checks was used to drive continuous improvements to the service people received. People, their relatives and staff told us the provider and managers were approachable, they felt listened to when they had any concerns or ideas.
There was enough staff on duty to enable people to remain safe and receive care in a timely way. The environment was safe and people had access to appropriate equipment where needed. Staff had received appropriate training and support to enable them to carry out their role safely. People were supported to take their medicines in a safe way, their health was well managed and staff had positive links with professionals which promoted wellbeing for them. Staff provided effective care for people which met their needs through person-centred care planning. This enabled people to achieve positive outcomes and promoted a good quality of life. People enjoyed the activities that were provided, but some felt more should be provided and felt bored at times.
Staff were kind and caring and promoted people’s dignity. Staff understood the importance of treating people with respect and ensure they did this. People were observed to have good relationships with the staff team. Staff actively ensured people maintained links with their friends and family.
Staff were motivated and enjoyed strong team work. The provider had implemented a programme of improvements, including the appointment of a regional manager.
More information is in Detailed Findings below:
Rating at last inspection: Requires improvement (Published 24 November 2017), at this inspection we have changed our overall rating to Good.
About the service: Dorrington House (Dereham) is a residential care home that is registered to provide accommodation and personal or nursing care to a maximum of 45 people. At the time of our inspection, 43 people were living there.
Why we inspected: Why we inspected: This was a planned inspection based on the rating at the last inspection.